dhh88 Privacy Policy — How We Handle Your Data

1. Introduction

This Privacy Policy ("Policy") describes how dhh88 ("dhh88", "we", "us", "our"), the operator of the website dhh88.net, collects, uses, stores, and discloses personal information relating to individuals ("you", "your", "Player") who visit or use the dhh88 platform. This Policy forms part of our Terms and Conditions and should be read alongside them. By registering an account on dhh88 or continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

dhh88 takes the privacy of its players seriously. We operate in the Bangladesh market and recognise the importance of handling personal data responsibly, transparently, and in a manner consistent with reasonable expectations of privacy. We do not sell personal data to third parties. We do not share data for the purpose of targeted advertising by third-party platforms. We collect only the data that is necessary to operate a safe, secure, and compliant gaming platform for players across Bangladesh, including in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

2. Your Privacy at a Glance

The following cards summarise the key privacy commitments dhh88 makes to every player. The full details are in the sections below.

3. Information We Collect

dhh88 collects personal information from you in the following circumstances: when you register an account, when you make a deposit or withdrawal, when you contact customer support, and automatically when you use the platform. The categories of personal data we may collect include the following.

• Identity information: full name, date of birth, and government-issued identification documents provided during KYC verification.
• Contact information: mobile phone number, email address, and residential address where required for verification or correspondence.
• Financial information: payment method details, transaction records, deposit and withdrawal history. dhh88 does not store full payment card numbers; card transactions are handled by third-party payment processors under their own security standards.
• Usage and technical data: IP address, device type and operating system, browser type and version, pages visited on the platform, session duration, and in-platform activity logs.
• Communications data: records of messages exchanged with dhh88 customer support, including email threads and any attachments you send us.

4. How We Use Your Information

dhh88 uses the personal data we collect for the following purposes. We do not use your data for any purpose that is incompatible with the purposes listed below without first obtaining your consent.

• Account creation and management: processing your registration, verifying your identity, maintaining your account balance, and administering your gaming activity on the platform.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods; verifying ownership of payment instruments; and investigating disputed or failed transactions.
• Fraud prevention and security: monitoring account activity for indicators of fraud, money laundering, bonus abuse, or other prohibited conduct; conducting KYC verification; complying with applicable anti-money-laundering obligations.
• Responsible gaming: using account activity data to identify patterns consistent with problem gambling and to make relevant responsible gaming tools available to you; complying with our obligations to prevent access by persons under 21.
• Service communications: sending you transactional communications related to your account (e.g. deposit confirmations, withdrawal updates, security alerts). We may also send promotional communications if you have consented to receive them; you may opt out at any time by contacting support.

5. Legal Basis for Processing

dhh88 processes personal data on the following legal bases, depending on the nature of the processing activity.

• Contractual necessity: processing required to fulfil the contract between dhh88 and you as a registered player — including account management, payment processing, and platform operation.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: processing carried out in pursuance of dhh88's legitimate interests, including fraud detection, security monitoring, improving platform functionality, and responsible gaming compliance — where such interests are not overridden by your privacy rights.
• Consent: processing of optional personal data that you have actively chosen to provide, or processing for optional marketing communications, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. Sharing Your Information

dhh88 does not sell your personal data. We may share your personal data with third parties only in the following limited circumstances.

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners receive transaction data necessary to complete deposits and withdrawals. These providers operate under their own privacy and security frameworks.
• Identity verification providers: third-party KYC service providers may receive identity documents for the purpose of age and identity verification. These providers are contractually bound to process data only for the purposes specified by dhh88.
• Legal and regulatory authorities: dhh88 will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in response to a lawful investigative request.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of dhh88's business, personal data held about players may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

7. Cookies and Tracking Technologies

dhh88 uses cookies and similar tracking technologies on its platform to support core functionality and improve user experience. Cookies are small text files stored on your device by your browser when you visit a website. The cookies used by dhh88 include session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period). We use cookies for the following purposes: maintaining your logged-in session; remembering your platform preferences; analysing platform performance and usage patterns to improve the service; and supporting fraud detection and security monitoring.

You can control cookie behaviour through your browser settings. Most browsers allow you to block or delete cookies; however, disabling session cookies may prevent you from logging in to or using certain features of the dhh88 platform. dhh88 does not use third-party advertising cookies. No data collected via cookies on the dhh88 platform is shared with external advertising networks.

8. Data Security

dhh88 implements technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers; secure server infrastructure with access controls limiting data access to authorised personnel only; regular internal security reviews; and procedures for responding to suspected data security incidents. Where we engage third-party service providers who process personal data on our behalf, we require them to implement appropriate security measures consistent with this Policy.

No method of electronic transmission or storage is 100% secure. While dhh88 takes data security seriously and applies commercially reasonable measures to protect your personal information, we cannot guarantee absolute security. In the event of a data security incident that is likely to result in a risk to your rights and interests, dhh88 will take appropriate steps to contain the incident and will notify affected players as required.

9. Data Retention

dhh88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means that account data is retained for the duration of your active account relationship with dhh88 and for a further period of up to seven (7) years after account closure, to comply with applicable anti-money-laundering record-keeping requirements and to resolve any disputes or legal claims that may arise following account closure.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be attributed to any individual. You may request early deletion of your personal data by contacting dhh88 support; however, dhh88 may decline such requests where retention is required by law or is necessary to defend or pursue legal claims.

10. Your Privacy Rights

As a player on the dhh88 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact dhh88 using the support email address displayed in the footer of this website.

• Right of access: you may request a copy of the personal data dhh88 holds about you.
• Right to rectification: you may request correction of personal data that is inaccurate or incomplete.
• Right to erasure: you may request deletion of your personal data, subject to applicable legal retention obligations.
• Right to restrict processing: in certain circumstances you may request that dhh88 restrict processing of your personal data while a query about its accuracy or lawfulness is resolved.
• Right to object: you may object to processing of your personal data where it is based on dhh88's legitimate interests, including for direct marketing purposes.

dhh88 will respond to privacy rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Where a request is refused, we will explain the reason. There is no charge for making a privacy rights request.

11. Children's Privacy

The dhh88 platform is strictly restricted to persons aged 21 and above. dhh88 does not knowingly collect personal data from any person under the age of 21. If dhh88 becomes aware that personal data has been collected from a person under 21, that data will be promptly deleted and the associated account will be closed. If you are a parent or guardian and believe that a minor may have provided personal data to dhh88, please contact our support team immediately using the email address in the footer of this website so that we can take appropriate action without delay.

12. Changes to This Policy and How to Contact Us

dhh88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this Policy, we will post the updated Policy on this page with a revised "Last updated" date. Where changes are significant, we will make reasonable efforts to notify registered players via the email address associated with their account. Your continued use of the dhh88 platform after a revised Policy has been posted constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically so you remain informed about how your data is handled.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dhh88 handles your personal data, please contact our support team using the email address displayed in the footer of this website. dhh88 does not accept privacy-related correspondence via any other channel. We aim to acknowledge all privacy enquiries within 5 business days and to provide a substantive response within 30 days of receipt.